why are tickets available on stubhub but not ticketmaster
Not every ticket includes a facility charge. This is not a heartwarming success story. How do I fix this ? If anything, we should be glad that guy in the audience managed to yell a little bit. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. newsletter. Now its all about Trump. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Remember, the receiver's email address must be different to the sender's email address. Monday - Friday, 10:00 a.m. - 4:00 p.m. Support our mission, and make a gift today. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. No tickets available. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. Ability to narrow search parameters with advanced filtering. If available, select the ticket (s) you want to sell and click Continue. By choosing I Accept, you consent to our use of cookies and other tracking technologies. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. No one else can do that. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Unable to transfer Tickets Ive sold. Tickets for concerts and sporting events. Oops. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. We are changing the way you register and sign-in to the StubHub Community. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Grab your Garth Brooks tickets at StubHub today. If there are tickets you can afford, buy . You should be able to transfer them from your Ticketmaster account. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. Facility charges are determined by the venues. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. Not every event will include a delivery fee. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Complete refunds for cancelled events. Search by the artist, events, or venues on the big search bar present in the front. As this price comparison shows, both services have a wide variety of seats available and are usually . Sat, 17 Jun 2023 | The prices of tickets available on this platform differ from the actual face value of the ticket. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. The extra fee increases Ticketmaster's profits. It has tickets to book online like theatre, family events, sports, concerts, and other events. Both TicketMaster and StubHub have proprietary applications. 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What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. These are often attempts to steal your personal information or credit card number, Gray said. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. A-List Members gain access to the best seats and the lowest prices. They are ready to deal with multiple currencies. The prices can also vary for different locations, for different states, different days, and different timings. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Thank you. So, which of the two is trustworthy? Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. The question for consumers becomes how to know whether they're making an error before buying. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Reader support helps us keep our explainers free for all. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. However, each of the services comes with its own distinct advantages. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Stubhub has a much less flexible return policy. Some teams, venues, or artists put delivery delays. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. Doing so will bring you to the primary seller's page. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. Plain and simple, wrote TJ Platt from Arizona. Select the seats and have a look at all the other important details. Refunds can also be requested within 72 hours of purchasing your tickets. Search by team, venue, artist, or event. Having an extremely large volume allows them to lower their margins. And it may not be clear how to differentiate the two groups. . A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. We welcome you to provide your feedback on your experiences with any products that you have experience with. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." Thats the reason the StubHub experiment didnt work. In other cases, a reseller may be selling you tickets they haven't even secured yet. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Fees of this size are a common source of confusion and ire. Ive already tried calling, using their chat and email. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? How can I transfer them? When you sell tickets through the service, there aren't any fees for listing. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. StubHub is an eBay company that began selling and reselling event tickets in 2000. Elon Musk thinks were close to solving AI. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. They will have to create a Ticketmaster account in order to accept the tickets. What if the buyer doesn't have an account? Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". There is a 15 percent charge that remains consistent regardless of your ticket price. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. As an Amazon Associate we earn from qualifying purchases. Fans accessed Taylor Swift tickets this week via a presale offer for Capital One cardholders; those tickets are no longer available. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. But its worth nothing that this case was won because the fees werent disclosed. Save my name, email, and website in this browser for the next time I comment. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Something went wrong. Selling the ticket on StubHub is a quick and easy process. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. 2023 CNBC LLC. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. There are exceptions for US Open matches and MLB games. These results implied that the hidden-fee buyers were misinformed about the total purchase price. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Resold tickets are priced by the individual seller. However, instead of being determined by the ticket price, they're charged for every order. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. You can buy tickets online over the website,. Hidden-fee users were then more likely to go back and search other ticket listings. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Advertisement. These days, the majority of ticket sales happen online. Please consider making a one-time contribution to Vox today. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Get your tickets delivered to your doorstep or print them out. Garth Brooks Background. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. New Shows Announced in the U.S.! Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Office Hours. Great, but HOW?? You can also see all the fees broken down at the checkout. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. The prices and their ranges will depend on every event you have chosen. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. 01-11-2021 06:36 AM 1 Reply How can I change my bank details for my resale order? Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. TM previously allowed transfer (which is why I posted) and now transfer is not available. Sat, 17 Jun 2023, 17:00. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. Sorry we couldn't be helpful. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". What is the difference between StubHub and Ticketmaster? 3. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! The face value price is the one you see on the website. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Why can't I sell my tickets through my Ticketmaster account? ET. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. How do I sell my tickets on the Ticket Exchange? To put it in short, Ticketmaster has a website that is easy to use. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Thank you! Select the date of the event and tap on the option that says Find Tickets. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. To explore this idea, the researchers examined how users clicked around StubHub. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Nothing was even on the table. StubHub: $128 - $155. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. StubHub will show you a list of available tickets along with the section, row, seat number and price. Sign up for free newsletters and get more CNBC delivered to your inbox. Depending on the venue, StubHub can show you a map of where each ticket's seat is. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Alex Murdaugh stands guilty of killing his wife and son. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Re: Can I sell tickets from Ticketmaster non eligible for resale? See all 12 articles. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. Click the Sell Tickets button or the Sell button on the app. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. Press question mark to learn the rest of the keyboard shortcuts. Which among the two has an easier user interface and is easy to handle? On the landing page, you will witness a big white box through which you can start searching for events directly. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. The option of reselling tickets for sold-out shows is available. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. However, few studies had examined this question at such a scale.. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Tickets for concerts and sporting events. If you make a purchase through any links on this website, we may get a commission. You can transfer as many tickets as you like. The guide from the brand will help you list your ticket on the website. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. This does not cost you any more money. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. These two companies often offer tickets for the same events. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Learn More. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. Even for the buyer, searching and doing other movements on their website comes without any charges. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Now what you can do is sell them to other people on the same platform. 2. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. and our [2022], Ticketmaster vs Stubhub: Which Is Right For You? Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Google Pay. 24/7 live chat support. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. Ability to get tickets without visiting box offices in person. Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. The delivery fees are determined by the venues. CPAC used to be a barometer.
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